Dealing with consumers
The guidance in these pages is intended to help Costs Lawyers recognise their obligations under consumer law and how these relate to their regulatory duties as Costs Lawyers. It is also intended to help ensure any clients, or potential clients, who are consumers are dealt with fairly and in line with their consumer rights.
Who should read this guidance?
Any Costs Lawyer who deals directly with consumers and/or who promotes their services to consumers.
Any organisation employing a Costs Lawyer who deals directly with consumers and/or promotes their services to consumers.
As explained in the Key concepts section, for the purposes of this guidance a consumer is an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.