Mid-term Strategy 232.42 KB

Our mission, vision and strategic goals for 2020 to 2023

Business Plan 367.13 KB

Our annual priorities for 2020

Performance Indicators 321.36 KB

How we measure and report on our performance and ensure we are on track to deliver our strategy

Consumer Engagement Strategy 664.72 KB

Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market

Operational Risk Register 227.58 KB

An analysis of core operational risks, updated quarterly

Regulatory Risk Register 217.88 KB

An analysis of core regulatory risks, updated quarterly