Strategy and governance

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Mid-term Strategy 232.42 KB

Our mission, vision and strategic goals for 2020 to 2023
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Business Plan 367.13 KB

Our annual priorities for 2020
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Performance Indicators 321.36 KB

How we measure and report on our performance and ensure we are on track to deliver our strategy
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Consumer Engagement Strategy 664.72 KB

Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market
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Operational Risk Register 227.58 KB

An analysis of core operational risks, updated quarterly
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Regulatory Risk Register 217.88 KB

An analysis of core regulatory risks, updated quarterly