Policy statement on good consumer outcomes 352.43 KB

Our commitment to focusing on good consumer outcomes in all our regulatory work

2021 Business Plan 380.65 KB

Our annual priorities for 2021

2021 Budget 408.72 KB

How we will allocate our income in 2021

Mid-term Strategy 232.42 KB

Our mission, vision and strategic goals for 2020 to 2023

Consumer Engagement Strategy 664.72 KB

Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market

Performance Indicators 306.89 KB

How we measure and report on our performance and ensure we are on track to deliver our strategy

Risk Register 280.13 KB

An analysis of core operational and regulatory risks, updated quarterly