2023 Business Plan 335.01 KB

Our annual priorities for 2023

2023 Budget 381.86 KB

How we will allocate our income in 2023

Policy statement on good consumer outcomes 352.43 KB

Our commitment to focusing on good consumer outcomes in all our regulatory work

Mid-term Strategy 232.42 KB

Our mission, vision and strategic goals for 2020 to 2023

Consumer Engagement Strategy 746.39 KB

Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market

Performance Indicators 323.94 KB

How we measure and report on our performance and ensure we are on track to deliver our strategy

Risk Register 272.60 KB

An analysis of core operational and regulatory risks, updated quarterly