Strategy and governance
Annual Risk Outlook (May 2023) 223.52 KB
A tool to help Costs Lawyers recognise and mitigate emerging market risks that could impact their business
Consumer Engagement Strategy 746.39 KB
Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market
Performance Indicators 323.94 KB
How we measure and report on our performance and ensure we are on track to deliver our strategy
Policy statement on good consumer outcomes 352.43 KB
Our commitment to focusing on good consumer outcomes in all our regulatory work