Strategy and governance

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Policy statement on good consumer outcomes 352.43 KB

Our commitment to focusing on good consumer outcomes in all our regulatory work
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2021 Business Plan 380.65 KB

Our annual priorities for 2021
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2021 Budget 408.72 KB

How we will allocate our income in 2021
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Mid-term Strategy 232.42 KB

Our mission, vision and strategic goals for 2020 to 2023
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Consumer Engagement Strategy 664.72 KB

Our three year plan for a deeper understanding of how consumers engage with the Costs Lawyer market
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Performance Indicators 306.89 KB

How we measure and report on our performance and ensure we are on track to deliver our strategy
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Risk Register 280.13 KB

An analysis of core operational and regulatory risks, updated quarterly