Access to good quality legal advice when people need it is fundamental to the well-being of individuals, businesses and society. We encourage all clients who use the services of a Costs Lawyer to complete our short Client Survey. By completing this survey you will help us in our task of ensuring that people experience a good outcome when they need a Costs Lawyer.
The survey takes about three minutes to complete. None of the questions are compulsory and you do not have to give the name of your Costs Lawyer.
If you would like to tell us about other aspects of your experience in using a Costs Lawyer that are not covered by the survey, you can contact us. If you would like to make a complaint about a Costs Lawyer, you can find more information on our complain about a Costs Lawyer page.
You can read more about our commitment to focusing on consumer outcomes across all of our regulatory work in our policy statement on good consumer outcomes.