CLSB

Complaints to LeO

  • 2015

    2015 Service Complaints Received & actioned by the Legal Ombudsman (LeO) 
    Complaint received (in brief) Outcome (in brief)
    26 May 2015: Complainant alleges the Costs Lawyer failed to: Reply to their emails, keep them informed, follow instructions, make full disclose to the court, release file, seek their authority to enter into agreements, deal with the complaint internally, act in their best interests and advise on cost implications. Ongoing
  • 2014

    2014 Service Complaints Received & actioned by the Legal Ombudsman (LeO) 
    Complaint received (in brief) Outcome (in brief)
    None N/A
  • 2013

    2013 Service Complaints Received & actioned by the Legal Ombudsman (LeO) 
    Complaint received (in brief) Outcome (in brief)
    22 November 2013: Complainant alleged the Costs Lawyer failed to communicate with them directly, gave misleading advice, acted unprofessionally, breached confidentiality, failed to follow their instructions, failed to provide correct facts to the court, failed to correct errors, spelling and grammatical errors within documents. 4 July 2014: Costs Lawyer ordered to pay complainant £100. The complainant rejected this decision therefore the Costs Lawyer did not need to pay. Case closed by LeO.
  • 2012

    2012 Service Complaints Received & actioned by the Legal Ombudsman (LeO) 
    Complaint received (in brief) Outcome (in brief)
    5 July 2012: Complainant alleged the Costs Lawyer had advised there was a limit on costs that could be incurred of £11,500. The complainant was ultimately required to pay £13,250 + interest and assessment costs. 7 November 2012: Informal resolution