Feedback and complaints

Complaints about Costs Lawyers

Sometimes things don’t go to plan.

If you’re dissatisfied with the service you have received from a Costs Lawyer, or have another type of complaint, you should first approach the Costs Lawyer to discuss the issue. They will talk to you about your concerns and try to find a resolution.

If you are not happy with their response, you can find information about what to do next on our complain about a Costs Lawyer page.

Feedback about your experience of using a Costs Lawyer

If you don’t want to make a formal complaint, but you would like to provide feedback about a Costs Lawyer (whether positive or negative), you can use our client survey available on the forms page of our website. Alternatively you can contact us.

We encourage all clients who use the services of a Costs Lawyer to complete our client survey. Feedback helps us to understand the market that we regulate and identify consumer needs, enabling us to target our regulatory rules in ways that best protect you: the client.