How to: The Legal Ombudsman (Service)

The Legal Ombudsman (LeO) deals with complaints about the quality of service provided by Costs Lawyers. LeO does not deal with conduct complaints, these are dealt with by the CLSB.

All complaints about Costs Lawyers should be referred to LeO in the first instance so LeO can establish if the nature of the complaint is about service, conduct or both. Please therefore direct any complaint you may have about a Costs Lawyer, which has not been resolved to your satisfaction under their complaints procedure (within the designated 8 week period) to LeO in the first instance.

The Legal Ombudsman website can be accessed at

LeO can be contacted on the following:

Legal Ombudsman
PO BOX 6806

Phone: 0300 555 0333 (Monday – Friday: 8.30 – 5.30)