CLSB

Complaints made to CLSB (Conduct)

  • 2018

    2018 Professional conduct complaints received & actioned by the Costs Lawyer standards Board (CLSB)
    Complaint received (in brief) Outcome (in brief)
    Costs Lawyer: Kerry-Anne Moore
    • Cold calling
    • Breach of Principle 5.1: “You must be open, honest and co-operate in your dealings with the CLSB, ACL, other regulators and the Legal Ombudsman responding to any requests promptly and fully within 14 calendar days”
    26 November 2018: Conduct Committee Cold calling: Complaint not proven Breach of principle 5.1: Complaint proven
    • A warning letter was issued on compliance with principle 5.1
    Payment of fixed costs in the sum of £1,000 to the CLSB
    Complaint received (in brief) Outcome (in brief)
    Costs Lawyer: Kerry-Anne Moore
    • Incorrect understanding of reserved legal activity rights under the Legal Services Act 2007
    3 December 2018
    • Signed undertaking to ensure this does not occur again
    • Payment of fixed costs in the sum of £250.00 to the CLSB
  • 2017

    2017 Professional conduct complaints received & actioned by the Costs Lawyer standards Board (CLSB)
    Complaint received (in brief) Outcome (in brief)
    None N/A
  • 2016

    2016 Professional conduct complaints received & actioned by the Costs Lawyer Standards Board (CLSB)
    Complaint received (in brief) Outcome (in brief)
    None N/A
  • 2015

    2015 Professional conduct complaints received & actioned by the Costs Lawyer Standards Board (CLSB)
    Complaint received (in brief) Outcome (in brief)
    None N/A
  • 2014

    2014 Professional conduct complaints received & actioned by the Costs Lawyer Standards Board (CLSB)
    The disciplinary outcome in 2014 has been removed from publication on the CLSB website in accordance with CLSB policy on the publication of a disciplinary outcome.
  • 2013

    2013 Professional conduct complaints received & actioned by the Costs Lawyer Standards Board (CLSB)
    Complaint received (in brief) Outcome (in brief)
    None N/A
  • 2012

    2012 Professional conduct complaints received & actioned by the Costs Lawyer Standards Board (CLSB)
    The two disciplinary outcomes in 2012 have been removed from publication on the CLSB website in accordance with CLSB policy on the publication of a disciplinary outcome.